Online cab service Uber India has hiked fares for “cushion drivers” due to the impact of rising fuel prices. The ride-hailing service has increased the prices of rides in many cities of the country, the company’s central operations director, Nitish Bhushan informed through a new blog post.
Highlights
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Uber India has announced a hike in fares to provide relief to drivers from the impact of rising fuel prices.
– Uber is now showing drivers trip destinations before accepting a ride.
Driver members of the council reportedly raised rising fuel prices as a major issue for Uber.
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In a blog post, Bhushan said that “the hike in fuel prices has affected everyone, especially the ridesharing drivers who have been hit by the rising fuel prices.”
“We are always striving to make driving with Uber a viable and attractive option for drivers and the recent hike in fares will increase their per trip earnings.”
Last week, the Central Consumer Protection Authority (CCPA) warned ride-hailing platforms to fix consumer complaints related to ride cancellations, cancellation charges, random surge pricing and long waiting times, or else face penalties. They received several complaints, such as drivers forcing riders to cancel trips, and more.
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The CCPA recently grilled cab aggregators over their algorithms related to ride cancellation and surge pricing and warned them to be cautious about their customers. Ride-hailing platforms including Uber and Ola were given 30 days to fine-tune their algorithms related to ride cancellation and surge pricing.
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As ride cancellations have been one of the major concerns of riders and to make things easier for drivers, Uber is now showing drivers trip destinations before accepting a ride. “In the Uber advisory council meeting, drivers told us they wanted more flexibility around payments. We are now showing drivers how to pay (cash or online) before the start of the journey,” the blog post said.
